Frequently Asked Questions

General Questions:

Where did the name FormulaFKX come from?

Great question! F=kx is the mathematical formula, known as Hooke’s Law, that describes how a spring reacts when a force is applied to it. We also considered it the perfect name for the formula we’ve developed to achieve and maintain the spring in your curls.

Where are FormulaFKX products produced?

FormulaFKX is headquartered in Lancaster, PA, and all Formula FKX products are produced in Texas.

Can I purchase FormulaFKX products in stores?

We currently only sell our products online to cut out the middleman and to maintain a quality product at a competitive price.

Do you charge sales tax?

Yes, we apply sales tax based on items purchased and state laws.

Will your products only work together?

Our products can be bought and used individually. However, our customers see best results when they use the complete system as was designed.

Orders and Shipping:

How long does it take for me to receive my order?

Standard time to receive items is 4-7 days. However, quicker shipping options are available for a premium.

Can I edit my order after it's placed?

Please email support on our Contact Us page as quickly as possible. If the item has not shipped, we can update the order information.

How do I track the status of my order?

Once the order has shipped, we will send you a confirmation email with tracking details.

Do you ship to my country?

We currently only ship within the USA.

Will my items come in one package?

Yes, we will ship all items in the same packaging.

Returns and Exchanges:

What is your returns policy?

We offer a complete 90-day refund on all products we sell. Simply send us a note on the contact page, and we will take care of it.

I received the wrong item

Oh no! Please reach out via the Contact Us page, and we will exchange the item.

My order arrived damaged

Oh no! Please reach out via the Contact Us page, and we will replace the item.

What do I do if I entered an incorrect shipping address?

It is the customer’s responsibility to double check and enter the correct contact information.

Please email customer service on the Contact Us page as soon as the mistake is noticed. We will do our best to change the shipping address if it has not already shipped.